How may we help?

Yes. All our jewelry is crafted with hypoallergenic materials, ensuring they’re safe and comfortable for sensitive skin. You can enjoy our designs worry-free, every day.

Payment Methods

We offer a variety of secure payment options to make your GLYX experience seamless:

Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB, Maestro, and more

PayPal

Shop Pay

Apple Pay & Google Pay

Bank Transfer

Other Local Payment Methods: WeChat Pay, Alipay, UnionPay (availability may vary by region)

Some payment options may not be available for all orders. If you have questions, our team is happy to assist email or text

If you have an account

Log in to your GLYX account and navigate to My Orders to view your order details and current status. Once your order has been prepared for shipment, a tracking number will be sent to you via email so you can follow its progress.

If you checked out as a guest

No problem. You may create an account at any time using the same email address used at checkout, and your order will automatically appear under My Orders.

Tracking information is emailed as soon as your order is ready to ship. Please allow some time for the courier to scan the package and update tracking activity. Orders prepared over the weekend will update on the next business day.

Yes. All moissanite pieces are GRA-certified, independently graded for cut, clarity, and brilliance—verifying authenticity and exceptional optical performance.

Each moissanite piece is accompanied by an official GRA certification card for your records.

Shipping & Handling Times

At GLYX, every piece is carefully prepared and shipped through our global fulfillment partners to ensure the highest standards of quality and craftsmanship. Most orders are processed within 2–7 business days and typically arrive within 10–25 business days, though some deliveries may take up to 30 business days depending on location, customs, and shipping conditions.

Where We Ship

We currently ship exclusively to the United States, Canada, United Kingdom, Germany, and Australia, and all orders include tracking information so you can follow your package from dispatch to delivery. Please note that shipping fees are non-refundable, and international deliveries may be subject to customs duties or fees, which are the responsibility of the customer.

Returns & Exchanges

Due to the nature of our collections, we do not accept general returns or exchanges, but we will gladly assist if your item arrives damaged, defective, incorrect, or lost in transit. In such cases, contact us within 5 days of delivery with photos and your order number.

For full details, including our shipping timelines, eligible returns, and policies, please see our Shipping & Returns Policy.

Order Cancelations

Orders may be canceled within 2 hours of purchase by logging into your GLYX account and navigating to My Orders. From there, select the order and submit a cancellation request.

If you checked out as a guest, you may create an account using the same email address used at checkout to access your order.

Our team begins processing orders promptly to ensure timely delivery. For this reason, cancellation requests or order changes cannot be guaranteed once this window has passed or once processing has begun. Once an order enters production or fulfillment, it is considered final.